SERVICE OVERVIEW

Our Logistics Coordination service expertly manages the complex process of moving products from manufacturers to your destination, handling all aspects of international shipping, customs clearance, documentation, and delivery coordination. We navigate the intricacies of global logistics to ensure your goods arrive safely, on time, and in compliance with all regulatory requirements.

By entrusting your logistics to Crossglobe Tradeworks, you eliminate the burden of managing multiple freight forwarders, customs brokers, and carriers. Our comprehensive approach provides a single point of contact for all transportation and compliance needs, simplifying your supply chain and reducing administrative complexity.

Beyond Basic Freight Forwarding

Unlike traditional freight forwarders that simply book cargo space, our service encompasses the entire logistics journey. We proactively identify and address potential issues before they become problems, provide real-time visibility into shipment status, and continuously optimize routes and modes to balance cost, speed, and reliability based on your specific priorities.

COMPREHENSIVE LOGISTICS SERVICES

Our end-to-end logistics coordination covers every aspect of the international shipping process.

International Transportation

We arrange and manage transportation across all modes and regions, selecting the optimal carriers and routes for your specific requirements.

  • Ocean freight (FCL and LCL shipping)
  • Air freight (commercial and charter)
  • Land transportation (truck and rail)
  • Intermodal solutions
  • Special cargo handling

Customs Clearance

We manage all aspects of customs compliance and clearance to ensure smooth border crossings without delays or penalties.

  • Customs documentation preparation
  • HS code classification
  • Duty and tax calculation
  • Customs broker coordination
  • Regulatory compliance verification

Documentation Management

We handle the preparation and processing of all required shipping and trade documents to ensure compliance and facilitate smooth transactions.

  • Commercial invoices and packing lists
  • Certificates of origin
  • Bills of lading and airway bills
  • Import/export licenses
  • Product certifications

Cargo Insurance

We arrange appropriate cargo insurance coverage to protect your shipments against loss or damage during transit, providing peace of mind and financial security.

  • Comprehensive all-risk coverage
  • Tailored policy options
  • Claims assistance
  • Risk assessment
  • Value declaration management

Warehousing & Distribution

We coordinate intermediate storage, cross-docking, and distribution services to optimize your supply chain flow and inventory positioning.

  • Strategic warehousing
  • Inventory management
  • Cross-docking services
  • Order fulfillment
  • Last-mile delivery coordination

Special Project Logistics

We handle complex or non-standard logistics requirements that demand specialized expertise, equipment, or permits.

  • Oversized cargo handling
  • Temperature-controlled shipping
  • Hazardous materials transport
  • High-value cargo security
  • Time-critical expedited shipping

OUR LOGISTICS PROCESS

We follow a structured approach to logistics coordination that ensures efficiency, compliance, and visibility.

1

Shipment Planning

We begin by analyzing your specific shipping requirements, including product characteristics, quantities, origin/destination, timeline, and budget considerations. Based on this assessment, we develop a tailored logistics plan that identifies optimal transportation modes, routing options, carrier selection, and estimated transit times.

2

Documentation Preparation

We prepare or collect all required shipping and customs documentation, ensuring accuracy and compliance with regulations in both origin and destination countries. This includes commercial documents, transport documents, customs declarations, certificates of origin, product certifications, and any special permits required for your specific cargo.

3

Carrier Booking & Coordination

We negotiate with and book appropriate carriers for your shipment, securing optimal rates and transit times based on your priorities. We coordinate pickup scheduling, cargo handling requirements, equipment specifications, and special instructions to ensure smooth execution of the physical transport process.

4

Cargo Inspection & Loading

We oversee cargo preparation, including verification of packaging compliance with international shipping standards. For container shipments, we supervise loading to ensure proper weight distribution, securing, and container utilization. We document cargo condition and quantity at origin to establish a baseline for any potential claims.

5

Shipment Tracking & Monitoring

Throughout transit, we actively track your shipment's progress across all transportation legs and monitor for any exceptions or delays. We provide regular status updates and maintain communication with carriers, freight forwarders, and other logistics partners to ensure adherence to planned routes and schedules.

6

Customs Clearance Management

We coordinate with customs brokers at relevant ports and border crossings to facilitate efficient customs clearance. We manage the submission of all required documentation, respond to customs inquiries, arrange for any necessary inspections, and handle duty/tax payments to prevent clearance delays.

7

Delivery Coordination

We arrange final delivery to your designated location, coordinating with local transportation providers, warehouses, and receiving parties. We manage delivery appointments, special handling requirements, and any necessary equipment for unloading. Upon delivery, we verify receipt and condition of goods to complete the logistics cycle.

SHIPMENT TRACKING & VISIBILITY

We provide comprehensive visibility into your shipments through our advanced tracking capabilities.

Our shipment tracking system offers real-time visibility into the status and location of your cargo throughout the entire logistics journey. We integrate data from multiple carriers and logistics partners to provide a single, consolidated view of all your shipments, regardless of mode, carrier, or route.

Beyond basic location tracking, our system monitors shipments against planned milestones and proactively identifies potential delays or issues. This early detection allows us to implement contingency plans before problems escalate, helping to maintain delivery schedules and minimize disruptions to your operations.

1

Real-time Status Updates

Receive current information on shipment location, estimated arrival times, and any changes or exceptions throughout the transportation process.

2

Document Access

Access shipping documents, customs clearance status, proof of delivery, and other relevant paperwork electronically through our secure platform.

3

Milestone Notifications

Receive automated alerts for key shipment events such as departure, customs clearance, transit points, and estimated delivery times.

4

Exception Management

Get immediate notifications of any delays, route changes, or other exceptions, along with information about resolution actions being taken.

TRADE DOCUMENTATION EXPERTISE

We manage the complex documentation requirements for international trade to ensure compliance and smooth transactions.

Commercial Documents

We prepare and process essential commercial documents that formalize the transaction between buyer and seller, providing detailed information about the goods being shipped.

  • Commercial Invoice with accurate product descriptions and values
  • Packing List detailing contents, dimensions, and weights
  • Proforma Invoice for customs valuation purposes
  • Purchase Orders and Sales Contracts verification

Transport Documents

We handle critical documents that serve as contracts for the physical movement of goods and establish legal responsibility for the cargo during transit.

  • Bill of Lading (negotiable and non-negotiable)
  • Air Waybill for air freight shipments
  • Sea Waybill for ocean shipments
  • Multimodal Transport Document for combined transport modes

Customs & Regulatory Documents

We prepare documentation required for customs clearance and regulatory compliance in both origin and destination countries.

  • Customs Entry/Declaration with accurate HS codes
  • Certificate of Origin establishing country of manufacture
  • Import/Export Licenses for restricted or controlled goods
  • Dangerous Goods Declaration for hazardous materials

Quality & Compliance Certificates

We obtain and manage documentation that verifies product compliance with quality, safety, and technical standards required for market access.

  • Inspection Certificates from authorized agencies
  • Product Test Reports from accredited laboratories
  • Product Safety Certifications required by destination markets
  • Phytosanitary/Health Certificates for regulated products

SUCCESS STORIES

Discover how our Logistics Coordination services have solved complex shipping challenges for our clients.

Critical Healthcare Equipment Delivery

Industry: Healthcare
Challenge: Time-Sensitive Medical Equipment
Route: Europe to Philippines

A healthcare provider needed to import specialized diagnostic equipment from Europe during a period of significant global logistics disruption. The equipment was urgently required for a new medical facility opening, with strict timeline constraints and complex handling requirements due to the sensitive nature of the technology.

Crossglobe developed a comprehensive logistics plan that combined expedited air freight for critical components with ocean shipping for supporting equipment. We coordinated special handling procedures with carriers to ensure the delicate equipment was properly secured and maintained within required temperature parameters throughout transit.

Our team managed all documentation requirements, including obtaining necessary import permits and arranging pre-clearance with customs authorities to minimize port delays. We implemented a 24/7 monitoring protocol with hourly status updates during critical transportation phases to identify and address any potential delays immediately.

Despite airport congestion and customs backlogs, we successfully delivered the complete equipment suite on schedule, allowing the medical facility to begin operations as planned. The comprehensive coordination across multiple carriers, customs jurisdictions, and handling agents demonstrated our ability to execute complex logistics operations under challenging conditions.

Results Achieved

Delivered time-sensitive equipment on schedule despite global logistics disruptions

Zero damage to sensitive medical technology through specialized handling protocols

Reduced estimated customs clearance time from 7 days to 36 hours

Saved approximately 25% on freight costs through strategic mode selection

Government Project Multi-Site Delivery

Industry: Government
Challenge: Complex Multi-Origin Shipments
Scope: 12 Different Suppliers, 28 Sites

A municipal government was implementing a major infrastructure project that required equipment and materials from 12 different suppliers across Asia, Europe, and North America. These shipments needed to be coordinated and delivered to 28 different project sites across the Philippines, with precise scheduling to align with construction timelines.

Crossglobe implemented a centralized logistics coordination system that synchronized procurement, shipping, customs clearance, and delivery activities across all suppliers and destinations. We created a master logistics schedule that aligned with the project's critical path, identifying time-sensitive shipments that required expedited handling.

Our team established standardized documentation requirements and compliance procedures for all suppliers, ensuring consistent information quality and format to prevent customs delays. We consolidated shipments where possible to optimize transportation costs and simplify receiving operations at project sites.

Through proactive management and real-time visibility, we successfully coordinated the complex multi-origin, multi-destination logistics operation, enabling the government project to proceed without costly equipment or material delays.

Results Achieved

Coordinated 47 shipments across 12 suppliers with 100% on-time delivery rate

Eliminated project delays by ensuring materials arrived according to construction schedule

Achieved 18% cost reduction through shipment consolidation and route optimization

Created standardized logistics protocols now used for all government infrastructure projects

STREAMLINE YOUR GLOBAL LOGISTICS

Ready to simplify your international shipping and ensure reliable delivery of your products?

Our logistics experts will develop a tailored solution for your specific shipping requirements.

Discuss Your Logistics Needs